DIRECTOR, SALES AND SERVICE (UNIVESRITY OF RICHMOND)
Richmond, VA
On-Site
THE RUNDOWN
Playfly Sports is looking for a Director, Sales and Service to join our team in Richmond, VA.
The Director, Sales and Service will manage the sales and servicing of tickets for the general seating areas at the Athletics venues, as applicable, for the home games of the University’s intercollegiate Teams (the “Teams” including Football, Men’s Basketball, Women’s Basketball, and any other ticketed sports), including selling, as applicable, new season tickets, partial season ticket plans, group ticket plans and individual game tickets. The position will focus on group sales, but will also manage the inbound ticket sales phone line, in an effort to “upsell” conventional fans into packages that either A.) Increase their level of spend, and/or B.) Increase their level of avidity for The University of Richmond Athletics.
What You'll Accomplish
- Sell tickets for all ticketed sports through inbound and outbound calls.
- Oversee Sales and Service Consultant
- Focus outbound sales efforts on group sales and new ticket sales.
- Assist in selling Premium Hospitality packages as needed
- Contact area businesses and individuals via phone, in-person appointments, and networking events to sell group ticket plans as well as season tickets, corporate, and partial plans.
- Make a minimum of 30 connections (conversations) with Spider fans daily.
- Service and renew season ticket holders as directed by the University, primarily focused on high risk renewal accounts.
- Develop and execute approved Annual Business and Sales Plan and Operating Budget.
- Recruit, hire, train, and supervise Sales & Service staff should the FRMC staff be expanded in future.
- Lead, motivate, develop, coach and retain sales staff for future succession and opportunity within the organization, and Playfly Sports globally.
- Assist with day-to-day operations of the Fan Relationship Management Center profitably while exceeding client expectations in revenue generation and customer service.
- Grow business each year.
- Meet personal sales goals.
- Work with the university liaison to develop, present and communicate ticket sales strategies, procedures and processes
- Identify, explore and research new sales opportunities to include season ticket and group sales target markets
- Ongoing development of New Ticket Sales program in the following areas: season ticket, new business generation, sales leadership, development of sales strategies, sales training, development of best sales practices and results tracking and reporting.
- Track and report daily, weekly and monthly sales figures and relevant accountability reports. Handle all bookkeeping, commission reporting, staff payroll processing.
- Assist with the creation, planning, communication, and implementation of special ticket plans, projects, promotions and programs in conjunction with Athletic ticket and marketing staff.
- Lead and/or support Athletics in the development of ticket marketing, promotions, ticket pricing, sales strategies and community ticket/ sampling programs etc.
- Serve as a member of the external operations team.
- Other responsibilities as assigned.
What You'll Bring
- Bachelor’s degree preferred but not required
- 2-3 years of sports ticket sales experience with at least 1 year in Inside Sales/ Ticketing Management/ Team Leader preferred
- Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented
- Experience with ticketing software and CRM program preferred.
- Excellent communication, presentation and listening skills. Must be able to communicate equally well with executives, staff, and fans at all levels.
- Strong organizational and time management skills.
- Proven problem-solving ability.
- Professional image and demeanor at all times.
- Proven ability to effectively coach and manage others.
- Belief that a culture that encourages collaboration, flexibility, equity and fairness that enables individuals to contribute to their full potential, feel valued, and supported is key to success; personally, professionally and for the company.
- Ability to work well with others and confidence when taking initiative.
- Available to work Athletic events including home games and special events in evenings and on weekends.
Travel, Lifting, Physical Requirements
- Available to work athletic events including home games and special events in evenings and on weekends as needed
- The work is sedentary in nature
- Walking, standing, bending and carrying of light office items is required
- The work is typically performed in an adequately lighted and climate-controlled office environment
- May require occasional travel
What We Do
Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms. The company introduces high school and college students to career development opportunities in esports through Playfly Esports, operators of North America’s largest college esports league. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S. Playfly Sports is Powered by Partnership. Visit Playfly Sports online at playfly.com
What We Stand For
At Playfly, we know that a diverse, equitable, and inclusive company is a more innovative and successful one, but more importantly, we believe it’s just the right thing to do. Through conversations, company initiatives, community events and partnerships, policy changes, data analysis, workshops, and support groups, we are dedicated to creating a workplace where everyone can thrive. We are here for the long haul and to do the meaningful work that creates true institutional change within our workplace, with our partners, and in the communities we serve.
EEOC & DIVERSITY STATEMENT
Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
ACCOMMODATIONS
Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact recruiting@playfly.com.
We are unable to sponsor or take over sponsorship of an employment visa for this role at this time.
