MANAGER, MEMBER SERVICS AND MARKETING (AUBURN SPORTS PROPERTIES)
Auburn, AL
On- Site
THE RUNDOWN
Playfly Sports is looking for a Manager, Member Services and Marketing to join our team in Auburn, AL
Playfly Max is seeking a Manager of Subscriptions & Member Services for Playfly Max to manage the On To Victory Membership Platform, combining innovative thinking with a strong business mindset to deliver engaging and impactful programming through the fan membership platform and drive measurable business outcomes.
What You’ll Accomplish
- Develop and execute a comprehensive membership services strategy, aligning content and services with Playfly’s overall branding, business, and audience objectives
- Work with, and lead, the broader marketing team to create compelling campaigns that resonate with members and prospective members alike, deepening engagement, and increasing awareness and relevance of the OTV brand
- Provide partner institution with administrative, operational, and programming assistance tied to sponsorships, event activations, strategic partnerships, engagement opportunities, and more
- Balance long-term content planning with the flexibility to respond to dynamic, real-time shifts in the college sports landscape, ensuring that programming remains relevant, timely, and aligned with both strategic goals and current trends
- Identify key storytelling opportunities to drive narratives about institutional partnerships and engagements secured with the assistance of Playfly’s services
- Establish key performance indicators (KPIs) and work across internal teams to feed reporting dashboards used to make real-time decisions
- Regularly analyze membership performance metrics and leverage data and insights to understand audience behavior and preferences, provide actionable recommendations, and implement findings to maximize retention of members
- Work with internal team members and departments to proactively and transparently deliver necessary communications to partner institutions, ensuring they are aware of key processes, updates, and requirements
- Build a rapport and strengthen relationships with key contacts and stakeholders at partner institutions
- Act as a key operational resource for partner institutions, ensuring they have the tools, insights, and support needed to run efficiently
- Share knowledge and collaborate across Playfly teams, documenting and circulating successful revenue strategies, best practices, and case studies from different partnerships
- Support and communicate Playfly initiatives, ensuring quality standards are always maintained.
- Other job-related duties as assigned
What You’ll Bring
- 1-3 years' experience in the sports or subscriptions industry
- Bachelor's degree in sport management, event management, business administration, or related field
- Organized and autonomous work habits, both independently and within a team setting
- Proven problem-solving skills and the ability to manage stressful situations while remaining adaptable
- High level of computer literacy
- Understanding of financial concepts tied to partnerships and event management
- Passion for sports, client service, and partnership building
- Positive attitude and strong work ethic
- Excellent interpersonal and stakeholder management skills
Travel, Lifting, Physical Requirements
- Ability to lift up to 50 lbs.
- Ability to sit, stand, and walk-up stairs
- Must be able to work nights and weekends around sporting events
What We Do
Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms. The company introduces high school and college students to career development opportunities in esports through Playfly Esports, operators of North America’s largest college esports league. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S. Playfly Sports is Powered by Partnership. Visit Playfly Sports online at playfly.com
What We Stand For
At Playfly, we know that a diverse, equitable, and inclusive company is a more innovative and successful one, but more importantly, we believe it’s just the right thing to do. Through conversations, company initiatives, community events and partnerships, policy changes, data analysis, workshops, and support groups, we are dedicated to creating a workplace where everyone can thrive. We are here for the long haul and to do the meaningful work that creates true institutional change within our workplace, with our partners, and in the communities we serve.
EEOC & DIVERSITY STATEMENT
Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
ACCOMMODATIONS
Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact recruiting@playfly.com.
We are unable to sponsor or take over sponsorship of an employment visa for this role at this time.
