MANAGER, TICKET OPERATIONS (HAMPTON UNIVERSITY)
Hampton, VA
Hybrid
THE RUNDOWN
Playfly Sports is looking for a Manager, Ticket Operations to join our team in Hampton, Virginia.
The Manager of Ticket Operations is responsible for directing all ticket operations aspects including ticketing for eight varsity sports, various concerts and other third-party events. The position manages the Assistant Manager of Ticket Operations, part time employees and student workers. Duties include taking and processing orders, handling cash, checks and credit cards, and processing payments on Paciolan systems. This position is also responsible for processing of the annual audit as it relates to ticketing. Duties also include executing game day ticket operations for all ticketed sports, and all ticketed on-campus events within athletic facilities, including but not limited to scheduling of student workers, management of game day workers, overseeing will call and ticket sales booths, and handling/reconciling game day starting cash.
What You’ll Accomplish
- Utilize a nondiscriminatory approach that provides equal opportunity for employment and advancement, embracing and encouraging employees’ differences, and championing an environment where every team member feels valued
- Recruit and hire a team with diversity of age, race and ethnicity, gender, experiences, thinking styles, perspectives etc
- Train, supervise, monitor, manage and evaluate staff performance on an ongoing basis
- Lead, motivate, develop and retain staff for future succession within the company
- Ensure adherence to all Company Policies, including an acute focus on the Diversity, Equity and Inclusion and Discrimination and Harassment policies, engaging with Human Resources as appropriate
- Create and implement ticket office policies and procedures following university and NCAA audit guidelines and state law
- Reconcile the Paciolan ticketing system to the university's Banner finance system
- Manage the preparation of various internal and external financial reports
- Manage all accounting functions within department including budget transfers, payroll deductions, refund checks, etc
- Manage year end reconciliation
- Coordinate with athletics business office to prepare for yearly NCAA audits
- Manage the day-to-day operations of the university center box office
- Provide highest level of customer service to all internal and external customers
- Manage opening and closing procedures of the box office
- Manage game night events and select on sale dates
- Manage Paciolan programming and functionality for university revenue ticket sales webpage
- Manage and create manifests, program best practice and procedures, season renewals, inventory management, a-z program building within Paciolan
- Manage the components of the Paciolan Contract
- Manage of ticketing hardware and software, including periodic upgrades
- Manage budget development forecasting and oversight of all Box Office revenue and expense as well as select balance sheet accounts
- Create data rich reporting using eQuery and Excel to provide revenue goal tracking and renewal success
- Coordinate ticket seating locations for university athletic events
- Develop and maintain relationships with off campus representatives regarding any events held at the athletics venues
- Serve as department liaison with students, faculty, staff, Alumni Association and the general public
- Interpret all guidelines regarding NCAA rules and regulations concerning ticket sales and distribution, including complimentary tickets for prospective student athletes
- Communicate with the Conference on ticket distributions for any regular or post season events
- Other job-related duties as assigned
What You’ll Bring
- Bachelor's Degree preferred
- Minimum 3-5 years of ticket operations experience (in a college athletics setting strongly preferred)
- Expert knowledge of Paciolan 7, eQuery and eVenue ticketing and reporting systems required
- Highly organized with an ability to manage multiple tasks with minimal supervision in a fastpaced environment
- Ability to understand policy implications of accounting rules and cash collection
- Ability to speak, hear, and interact verbally with clients, guests, and university personnel both over the phone and in person at the window
- Ability to effectively present information and respond to questions from groups of managers, employees, customers and the general public
- Ability to read and write reports, business correspondence and procedure manuals
- Ability to contribute to the maintenance of good working relationships with all members of the division
- Possess attention to detail, ability to remain calm under pressure, and ability to demonstrate supervisory and leadership skills
- Must be able to problem-solve and make decisions quickly and with knowledge and authority
- Ability to exhibit the highest professional standards and ethical behavior with regard to adherence to NCAA Conference, University, and the Department of Athletics Code of Ethics and rules and regulations
- Belief that a culture that encourages collaboration, flexibility, equity and fairness that enables individuals to contribute to their full potential, feel valued, and supported is key to success; personally, professionally and for the company
- Ability to work evenings, weekends, and/or holidays as required
- Knowledge of HTML for coding eVenue
- Knowledge of photoshop or other graphic editing software a plus
- Excellent computer skills with proficiency in Microsoft applications and operation systems
Travel, Lifting, Physical Requirements
- Available to work athletic events including home games and special events in evenings, on weekends, and some holidays as required
- The work is typically performed in an adequately lighted and climate-controlled office environment
- May require occasional travel
- The work is sedentary in nature
- Walking, standing, bending and carrying of light office items is required
What We Do
Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms. The company introduces high school and college students to career development opportunities in esports through Playfly Esports, operators of North America’s largest college esports league. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S. Playfly Sports is Powered by Partnership. Visit Playfly Sports online at playfly.com
What We Stand For
At Playfly, we know that a diverse, equitable, and inclusive company is a more innovative and successful one, but more importantly, we believe it’s just the right thing to do. Through conversations, company initiatives, community events and partnerships, policy changes, data analysis, workshops, and support groups, we are dedicated to creating a workplace where everyone can thrive. We are here for the long haul and to do the meaningful work that creates true institutional change within our workplace, with our partners, and in the communities we serve.
EEOC & DIVERSITY STATEMENT
Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
ACCOMMODATIONS
Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact recruiting@playfly.com.
We are unable to sponsor or take over sponsorship of an employment visa for this role at this time.
