IT Service Desk Technician

Newsmax • Full-time • Boca Raton, Florida, United States • 2w ago

Job Description:

Maintain in-house and remote computer systems, desktops, and peripherals. This includes installing, upgrading, and repairing all hardware and equipment while optimizing system performance.
Troubleshoot problem areas accurately and provide end-user training where required.
Evaluate and respond to service requests in a timely manner with a resolution.
Perform analysis and diagnosis of routine PC problems for end-users.
Recommend and implement solutions.
Install, configure, test, maintain, and troubleshoot end-user workstation software/hardware, networked peripheral devices, and networking software/hardware products.
Maintain an inventory of all IT assets including the history of hardware failure, repair, installation, and removal.
Construct and test customized configurations based on different platforms and operating systems.
Monitor and test PC performance and provide statistics and reports.

Place vendor service calls to resolve hardware or software failures
Coordinate with end-users and technical staff to maintain systems that use industry best practices to meet our goals, while maintaining the security of the data, system, and network.
Produce metrics, project status reports, and operating status reports for management and team members
Perform and document routine problem analysis and resolution design for systems
Support, communicate, and defend the values and culture of the organization
Maintain and enforce network and information security in accordance with company policy
Extended or after-hours support is required
Occasional travel to other sites required <15%

Required Skills:

5+ years Service/Help Desk experience
Problem-solving skills
Account management using MS Active Directory/Azure
Support of PC and Mac OS
Support of MS Office Suite/O365/Google Suite
Maintain accurate records using a ticket management system, i.e., ManageEngine, Zendesk, etc.
Understanding of current principles and practices of IT support
Familiarity of IT Service Desk functionality and maintenance procedures
Experience with IT consulting or customer service
Ability to work in a collaborative, cross-functional team environment

Preferred Skills: