As a Desktop Support Analyst, you will be responsible for support and services to users, both in-person and remote, assist the wider team with project work and hardware deployment. This role will also work closely with the infrastructure team.
This role is a 6 month FTC and is based in our Kings Cross office.
What you'll do:
- Represent the service desk and local infrastructure services
- Prioritise tickets / service requests
- Resolve issues within our agreed SLA’s
- Participate in Global Technology projects
- Support the Sony Music Global Technology environment, including hardware, software, tools and applications
- Troubleshoot across all common computing platforms and hardware
- Software installation and updates
- This role is reporting into the International Infrastructure side of the team
Who you are:
- Previous helpdesk/desktop/infrastructure support experience in a corporate environment
- Working knowledge of: Microsoft Windows, macOS, iOS, Android, Microsoft 365 (Azure/Intune), Google Workspace, Networking, Servers & Storage, Cloud Solutions (Azure/AWS), Monitoring Tools
- Must show initiative and be able to work independently
- Analytical skills and technical troubleshooting
- Ability to work under pressure and meet deadlines
- Flexible with work schedule
What we give you:
- You join a vibrant global community with the opportunity to channel your passion every day
- A modern office environment designed for you, empowering you to bring your best
- Investment in your professional growth and development enabling you to thrive in our vibrant community
- The space to accelerate progress, positively disrupt and create what happens next
- We give you the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity and inclusion initiatives
- We provide an excellent range of benefits like private medical cover, a generous pension scheme, life assurance, income protection, plus loads of music industry perks. There’s also time off over winter break
