Join Teleperformance – Where Excellence Meets Opportunity!
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
Why Choose Teleperformance?
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Utilize advanced support technologies and processes engineered to achieve outstanding results.
We cultivate lasting client relationships and make positive contributions to our local communities.
Become Part of an Exceptional Team!
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Job Description
Responsible for developing and executing strategies that enable sales representatives to optimize every buyer interaction in order to build relationships and pipeline, progress opportunities, and close deals. Utilizes knowledge and proficiencies in buyer behaviors, go-to-market process, enablement content, tools and methods, and performance measurement. Assesses information, timing, and context of messaging to help sales representatives engage clients through differentiated experiences to identify, advance and close sales opportunities. Assists sales representatives to achieve targets and objectives by equipping sellers with insights, knowledge, tools, techniques, coaching and facilitating.
Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes.
Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.
About Us
Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.
Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.
Our Work Culture
At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.
- Autonomous - We encourage and trust your decision making skills.
- Progressive work environment- If you have skills to prove we have all ladders for you to grow
- Flexible - We believe in results
- Innovative - All ideas matters
- Inclusive - Everyone is Included and everyone wins
Key Responsibilities:
- New Hire Sales Training: The Sales Coach would be responsible for developing and delivering comprehensive foundational sales skills training for all new hires. This ensures a consistent, high-quality onboarding experience, equipping new team members with the essential techniques and confidence to succeed from day one.
- Advanced Sales Skill Development: Beyond initial training, the Sales Coach would design and facilitate upskilling and progressive sales training programs to continually elevate the sales acumen of our existing team.
- Building a Sales Culture & Leadership Enablement: A core function of this role would be to collaborate closely with leadership to foster a vibrant, high-performance sales culture. The Sales Coach would actively work to sustain and improve our leaders' ability to scale sales enthusiasm and best practices on the operations floor. This includes coaching leaders on effective sales mentorship, motivational techniques, and how to embed sales principles into daily operations.
- Performance Monitoring & Feedback
- Monitor team/program level sales performance to identify coaching opportunities at leadership level.
- Provide actionable feedback and conduct regular coaching sessions.
- Align training objectives with key business goals and sales metrics.
- Program Evaluation & Continuous Improvement
- Gather feedback from participants and stakeholders to refine training initiatives.
- Stay updated on industry trends and best practices to ensure training relevance.
- Utilize tools and data analytics to assess training impact and iterate improvements.
Requirements
- Bachelor’s degree in Business, Sales, Communications, or related field preferred.
- At least 3 years of proven experience in a sales coaching, training, or sales leadership role.
- Possesses a strong understanding of foundational and advanced sales techniques, paired with excellent facilitation, presentation, and interpersonal communication skills.
- At least 3+ years of demonstrated experience in designing, implementing, and evaluating sales training programs, along with excellent facilitation, presentation, and interpersonal communication skills.
- Skilled in coaching both individual contributors and leaders to improve performance, with the ability to motivate and influence individuals at all levels of the organization.
- Ability to navigate a complex sales environment and bridge conversations on different levels of the organization.
- Strong analytical mindset with the ability to use data to drive coaching strategies.
- Familiarity with sales enablement tools, CRMs, and performance dashboards.
- Ability to organize work independently and meet agreed upon timelines.
Benefits & Perks
- Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
- Robust career path with a full development plan and the opportunity to grow in the organization.
- Paid 4 weeks training, 2 weeks leave.
- Continuous learning through progressive training that is specific to your tenure and skills.
- Competitive salary with incentive programs
- Positive and supportive environment
- Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.
Schedule:
- Onsite role, Hours of operations will be 5 days a week between Monday - Sunday and depending on the client/business requirements. Flexibility around schedule is a must for this role.
Location
- Candidates are advised to be within travel distance from our primary location Yonge & Eglinton and/or our secondary location at The Well, Toronto.
Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
