POSITION SUMMARY: Performs research and development activities that support the goals of revenue generation, which includes delivery of new business leads for Licensing Sales, along with research and verification needs for the Licensing Customer Relations and Accounting & Finance Collections teams.
FUNCTIONS OF THE JOB
Essential Functions: which may be representative but not all inclusive of those commonly associated with this position.
- Performs pro-active outbound calling to various markets to identify licensable music use and create sales opportunities from lead campaigns and other sources.
- Conducts verification activity on active customers, including confirmation of music profile changes, ownership changes, account maintenance, pre-calls, fee adjustments, license renewals, report forms, correspondence, and customer inquiries.
- Works with local government agencies researching details to shore up sales leads.
- Conducts initial sales outreach to qualify decision makers and business status.
- Conducts active base market review of businesses for status and circumstances; determines if revenue increases are required.
- Reviews Suspended accounts to reclaim revenues.
- Conducts review of business accounts identified for delinquent account status; prepares and issues Pre-Collection early communications as appropriate.
- Conducts Post-Collections reviews for possible business shutdowns.
- Review of accounts with unresolved balances due and credit balances to determine all info correct.
- Prepares report forms and license fee schedules as needed.
- Conducts research via telephone, internet, and other relevant systems and information sources.
- Updates customer relationship management (CRM) system with research and findings.
- Assists with administrative functions such as mail, ad hoc reports, and checking voicemail.
- Performs other duties and projects as needed.
- Regular attendance.
- Supports BMI Core Values and cultivates a culture of diversity and inclusion.
Physical/Visual Activities or Demands: Physical/visual activities or demands that are commonly associated with the performance functions of this job.
- Sitting, talking, hearing, and walking.
- Concentrated mental and visual attention with normal hand-eye coordination.
- Clarity of vision at 20 inches; corrected or uncorrected.
- Generally negligible physical effort, but occasional moving of 1 to 10 lb. items.
Environmental/Atmospheric Conditions: Environmental and atmospheric conditions commonly associated with the functions of this job.
Normal office conditions.
POSITION QUALIFICATION REQUIREMENTS
Education: Bachelor’s degree or equivalent experience preferred.
Experience: Minimum one (1) year experience in an office environment preferred. Customer service/telephone experience preferred.
Skills and Abilities: which may be representative but not all inclusive of those commonly associated with this position.
- Strong telephone skills.
- Strong interpersonal and communication skills, both verbal and written.
- Research skills.
- Data entry skills.
- Database maintenance skills.
- Detail oriented.
- Self-motivated.
- Strong analytical skills.
Machines, Tools, Equipment and Work Aids: which may be representative but not all inclusive of those commonly associated with this position.
- Personal computer and associated software
- Normal office equipment
License(s)/Certifications Required: None
This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees may be required to follow other job-related instructions and perform other job-related duties as requested, subject to all applicable state and federal laws.
“Commonly associated” is not intended to mean always or only. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
