Customer Service Assistant- Loop Community (Vancouver)

SESAC Music Group • Part-time • Vancouver, WA • 1w ago

Loop Community is looking for a part-time Customer Service Assistant to join our team. In this role, you will work 20 hours a week at our CCLI office in Vancouver, WA. You will be responsible for providing timely and accurate responses to customer inquiries. This role requires maintaining a comprehensive understanding of the Company’s products and services in order to deliver effective support, ensure customer satisfaction, and uphold service quality standards.

What You Will Be Doing:

Respond promptly and professionally to customer support inquiries via email for Loop Community, Sunday Sounds, and WorshipTools.
Stay informed and up to date on company’s products and services to ensure accurate, relevant, and timely support is provided to customers.
Conduct introductory calls with new customers to explain product offerings.
Provide support through phone and video calls to resolve customer issues and ensure a positive user experience.
Create, edit, and maintain clear and helpful support articles for the company’s online knowledge base.

What Makes You Qualified:

High School diploma or two years of equivalent work experience in customer service.
Demonstrate excellent communication and problem-solving skills in a fast-paced, customer-focused environment.
Thrive in collaborative team environments and when working independently, demonstrating strong initiative and accountability to meet customer service goals.
Confident working with and learning new technologies.
Previous or current experience in church worship ministry is a plus.

This is a hybrid role that will require you to commute to our Vancouver office a minimum of three days a week.