Overview
Microspace Communications, a division of Capitol Broadcasting Company, is a leader in enterprise communications. For more than 30 years, we have been committed to consistent growth through excellence in customer support and constant development of new products and services.
We are seeking a creative and forward-thinking team member to support our 24/7 Network Operations Center. As a Network Operations Technician you will join an innovative and diverse workplace; supporting a wide range of business communications technologies. The Network Operations Technician - Level I supports the daily operations of network systems by closely monitoring the network to ensure optimal performance and providing on-site support for secure computer networking across our production business networks. Providing support to our customers, responding to alerts, and troubleshooting hardware and software issues.
This position requires flexibility. You must be able to work 8:00 AM to 4 PM, Saturday and Sunday, then 3 days during the week.
Key Responsibilities and Essential Functions: To perform this job successfully, an individual must be able to perform each essential duty. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
- Manage daily network operations and ensure the functionality and reliability of distributed information systems and communication networks.
- Monitor network performance to guarantee high availability and reliability, addressing any abnormalities or interference in the network uplinks.
- Opening, updating, and documenting tickets, station logs, network status, and incident reports for customer and infrastructure issues.
- Communicating with customers via phone or email regarding equipment or service issues and providing on-site LAN, WAN, Wi-Fi, and low-voltage infrastructure support.
- Reporting facility issues, monitoring weather conditions, and acting according to inclement weather policies.
- Conducting regular network maintenance tasks, such as patching software, managing updates, and deploying new hardware and software enhancements.
- Diagnosing and resolving network problems, working with security tools, and adhering to best practices to ensure safety and regulatory compliance.
- Participating in designing, implementing, and supporting enterprise business continuity strategies and formulating long-range plans for network infrastructure.
- Creating and maintaining configuration documentation, troubleshooting procedures, training manuals, and participating in rotating 24x7 on-call schedules.
- Engaging in continuous professional development by reviewing training materials, acquiring soft skills through CBC University, pursuing outside education, and aiming for certifications such as Fortinet.
- Other duties as assigned.
Required Qualifications
- Experience in a technical network role working with network diagnostic, monitoring, and analysis tools.
- Strong understanding of networking protocols such as TCP/IP, DNS, and DHCP, and demonstrated knowledge of firewalls, switches, routers, and network infrastructure.
- Demonstrated hardware, software, and network troubleshooting skills.
- Excellent verbal and written communication skills with a solid team-oriented mindset.
- Good problem-solving skills and the ability to work under pressure, exhibiting intuitive problem-solving ability.
- Strong organizational skills and the capacity to manage multiple tasks efficiently.
- Ability to take initiative and use creative thinking to address and solve business problems.
- Proven excellence in Customer Service support environments.
Preferred Qualifications
- Professional certification in networking (e.g., CompTIA Network+, CCNA) is preferred, though practical experience in a network monitoring role may substitute for formal education.
- Experience with any of the following is a plus:
- Satellite Communications, Earth Terminal, VSAT, Radio Frequency
- FCC licensing
- A/V systems integration
- TCP/IP networking, sys admin, or structured cabling
- Software, web, or scripting development
- IP streaming technologies
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Able to occasionally lift up to 50 pounds.
- Perform physical tasks such as bending, stooping, pushing, pulling, lifting, seeing, hearing, and typing.
Work Conditions: The work conditions and characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Working in a typical physical office environment.
- May occasionally be exposed to unpredictable weather conditions.
- Must be able to work weekends and weekdays as scheduled.
- May occasionally need to travel to off-site locations.
Benefits
- Competitive salary based on experience.
- Benefits package including:
- Comprehensive health insurance plan options
- Vision and Dental Insurance
- Company sponsored life insurance
- Numerous voluntary benefit options – legal plans, pet insurance, discounted home and auto and more!
- 401K with company match
- Generous paid time off
- 9 paid company holidays
- Opportunities for professional development and career growth.
- Dynamic and inclusive work environment with a supportive team culture.
- Exciting projects and growth opportunities within a leading organization.
- Opportunities to attend free local events, such as sporting events, concerts, shows, and more.
Pre-Employment Information
- A pre-employment drug screening is required.
- Capitol Broadcasting Company participates in E-Verify.
EEO Statement
Capitol Broadcasting Company is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
CBC Statement
Capitol Broadcasting Company, Inc. is a diversified communications company which owns and/or operates WRAL-TV , WRAZ-TV , WRAL-FM , WRAL-HD2 , WNGT-CD , WCMC-FM , WCMC-HD1 , WDNC-AM , WCMC-HD2 , WCMC-HD3 , WCLY-AM , WCMC-HD4 , Microspace , and WRAL Digital in Raleigh, NC; WILM-TV , WILT-LD and Sunrise Broadcasting in Wilmington, NC; The Durham Bulls Baseball Club , Bull City Hospitality , and Coastal Plain League in Durham, NC; The Holly Springs Salamanders in Holly Springs, NC; The Greenville Yard Gnomes in Greenville, NC; the American Underground startup hub in Durham, NC; and real estate interests including the American Tobacco Historic District in Durham, NC; Rocky Mount Mills in Rocky Mount, NC; MoJud Lofts in Greensboro, NC; and The Thread in Rock Hill, SC.
