Project Employee, Digital Operations Center

National Basketball Association (NBA) • Full-time • Secaucus, NJ, US • 1w ago

WORK OPTION: In Office

This is a temporary position with an expected duration not to exceed (10) months.

Position Summary

This position is responsible for the quality assurance of NBA digital products across multiple platforms with an emphasis on mobile applications, web and connected devices. The Project Employee, DOC will monitor live NBA, WNBA, NBA G League and NBA 2K League games on these platforms and escalate any issues through the proper channels. In addition, the project employee will evaluate and report on digital offerings from across the sporting landscape, both domestically and internationally.

Major Responsibilities

Monitor live NBA, WNBA, NBA G League and NBA 2K games across the suite of digital products
Execute incident management escalation procedures including issue intake, triage, mitigation and stakeholder management during the lifecycle of all issues impacting the NBA’s owned and operated digital products
Provide real time support to NBA team operational representatives and stakeholders to support initiatives regarding live and VOD direct to consumer digital access to local market NBA fans via NBA.com and the NBA App across all supported devices
Generate reporting catered to new initiatives and features dedicated to supporting NBA team integrated and locally accessed direct to consumer live and VOD streams
Utilize live game operations tooling to assess the quality of live game streams and perform manual overrides to help mitigate potential issues
Quality control of the NBA, WNBA and NBA G League digital products across a variety of platforms including web, mobile web, iOS, Android and connected devices
Address or highlight business issues related to all NBA, WNBA, NBA G League and NBA 2K League digital products communicate and collaborate with internal product, engineering, content and broadcast team regarding issues with any of the digital products
Research new digital technologies to support new innovation opportunities for NBA, WNBA, NBA G League and 2K League Identify product and/or design flaws to be addressed by the Product Development teams
Evaluation and reporting on non-NBA, WNBA, NBA G League and NBA 2K League digital offerings from across the sporting landscape, both domestically and internationally
Assist with the production of actionable insights to support product and content decisions
Own of data-driven research projects for a variety of digital products
Create reports around key initiatives and overall product performance
Monitor message boards and social media outlets and report on fans positive/negative feedback relating to our products

Required Skills/Knowledge

Strong analytical skills with attention to detail
Experience creating reports and presentations
Familiarity with the digital analytics space and how to evaluate the performance of websites and apps
Knowledge of digital analytics and visualization tools is a plus (e.g. Adobe, Tableau, etc.)
Passion for delivering world-class online, mobile, and application experiences for sports fans
Comfortable proposing new ideas among various internal stakeholders and business units, and collaborating with design, technical, programming, marketing, and sales teams
Experience with incident management and/or customer support tooling is preferred (e.g. Jira, ServiceNow, OpsGenie, ZenDesk, NewRelic, etc.)
Active user of digital products
Familiarity with all platforms, including web, mobile web, IOS, Android, game consoles and connected TVs
Knowledge of and passion for basketball
Willingness to learn and master multiple digital products
Strong research and analytical skills
Good multi-tasking and project management skills
Ability to work in high-pressure environments
Knowledge of the current digital sports landscape
Familiarity with various premium sports packages inside and outside the NBA
Excellent communication and interpersonal skills

Education

Bachelor's degree required

Salary Range: $32.00/Hourly

Job Posting Title: Project

We Consider Applicants For All Positions On The Basis Of Merit, Qualifications And Business Needs, And Without Regard To Race, Color, National Origin, Religion, Sex, Gender Identity, Age, Disability, Alienage Or Citizenship Status, Ancestry, Marital Status, Creed, Genetic Predisposition Or Carrier Status, Sexual Orientation, Veteran Status, Familial Status, Status As A Victim Of Domestic Violence Or Any Other Status Or Characteristic Protected By Applicable Federal, State, Or Local Law.

The NBA is committed to providing a safe and healthy workplace. To safeguard our employees and their families, our visitors, and the broader community from COVID-19, and in consideration of recommendations from health authorities and the NBA’s own advisors, any individual working onsite in our New York and New Jersey offices must be fully vaccinated against COVID-19. The NBA will discuss accommodations for individuals who cannot be vaccinated due to a medical reason or sincerely held religious belief, practice, or observance.