CONSULTANT, SALES AND SERVICE

University of Northern Iowa

On Site

THE RUNDOWN

Playfly Sports is looking for a Consultant, Sales and Service to join our team at the University of Northern Iowa in Cedar Falls, Iowa.

Consultants act as the primary liaison between our current client base and Collegiate Athletics Department, are responsible for renewing and growing all season ticket accounts and generating new business through upselling, cross selling, and referrals. The Consultant revenue will be generated primarily from outbound phone calls. This role would be a fit for those with a desire to start and grow a career in the sports ticket sales industry or collegiate athletics. These calls will be supplemented with email marketing, face-to-face presentations, and in-arena/stadium tours. Additional duties include handling all forms of inbound communication and being able to address and answer all questions, comments, or concerns, conducting onsite and offsite appointments, and attending season ticket member events for all ticketed university athletics sporting events. Day-to-day leadership and mentoring of this position will be provided by the Playfly Aspire Leadership. Consultants will receive the tools, programs, and systems necessary to "BE GREAT."

What You’ll Accomplish

Perform outbound calls and service inbound calls for all ticketed sports. Inventory available for sale across at this location include, but is not limited to season tickets, renewals, upgrades and add-ons, group tickets, partial/mini-plan ticket packages, and single-game tickets
Meet or exceed weekly and monthly sales goals while exceeding client expectations in value and customer service
Make a minimum of 30 connections (conversations) with fans daily, usually requiring a minimum of 80 call attempts
Ensure seamless collaboration with athletic department and foundation/annual fund to provide world-class service and maximize revenue generation opportunities
Perform sales and relationship cultivation phone calls, text messages, emails etc. with season ticket holders, sponsors, businesses, individuals, groups and prospective buyers
Maintain computerized records of all prospects and customers within Ticketing/CRM database
Work home games, performing various ticket sales and service duties as assigned and agreed upon with leadership
Additional responsibilities as assigned by Leadership Team
Other job-related duties as assigned

What You’ll Bring

Bachelor’s Degree is preferred but not required
Experience in ticket sales is preferred but not required
Experience with ticketing software and CRM programs preferred but not required
Desire to grow a career in the sports ticket sales industry or collegiate athletics
Strong work ethic, self-starter, demonstrated organizational skills and attention to detail
A genuine desire to help people
Computer proficient (Microsoft Word, Excel, Outlook, PowerPoint)
Excellent communication, presentation and listening skills
Ability to remain focused on sales goals, work independently and as part of a team
Ability to encourage collaboration, flexibility, equity, and inclusion that enables colleagues to contribute to their full potential, feel valued, and supported

Travel, Lifting, Physical Requirements

Availability to work outside typical office hours including nights and weekends as needed
The work is sedentary in nature
Walking, standing, bending and carrying of light office items is required
The work is typically performed in an adequately lighted and climate-controlled office environment
May require occasional travel

What We Do

Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S. Playfly Sports is Powered by Partnership. Visit Playfly Sports online at playfly.com

What We Stand For

At Playfly, we know that a diverse, equitable, and inclusive company is a more innovative and successful one, but more importantly, we believe it’s just the right thing to do. Through conversations, company initiatives, community events and partnerships, policy changes, data analysis, workshops, and support groups, we are dedicated to creating a workplace where everyone can thrive. We are here for the long haul and to do the meaningful work that creates true institutional change within our workplace, with our partners, and in the communities we serve.

EEOC & DIVERSITY STATEMENT

Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

ACCOMMODATIONS

Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact recruiting@playfly.com.

We are unable to sponsor or take over sponsorship of an employment visa for this role at this time

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

For California and UK Residents, please read our Privacy Policy

Jobs in Cedar Falls

Consultant, Sales and Service (University of Northern Iowa)