Music is Universal
It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.
We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.
Universal Music Group UK
Location:4 Pancras Square, London
Working pattern:4 days per week expected in the office
Universal Music Group UK and Apple Corps are working together to build a dedicated team focused on shaping the next chapter of Beatles ecommerce, retail,productand customer experience.
This is a rare opportunity to work at the intersection of music, culture, commerce,creativityand fan experience. The Beatlesremainone of the most important and influential creative forces in the world, with a legacy that continues to inspire fans across generations.
This role will be employed by Universal Music Group UK and based at UMG’s London office at 4 Pancras Square. The recruitment process will be managed by the Universal Music Group UK Talent Acquisition team in collaboration with Apple Corps.
The eCommerce Store Manager willbe responsible formanagingthe Beatlesecommerce stores, driving high-quality store experiences, supporting fast-paced music and merchandise campaigns, and contributing to wider site experience improvements.
This role will play a key part in delivering exceptional ecommerce experiences for fans, from evergreen merchandise and brand collaboration drops through to album pre-orders and majorBeatlescampaign moments.
The role will work closely with Apple Corps, UMG labels, creative leads, ecommerce trading, operations, CRM, fanexperienceand digital marketing teams to translate commercial plans, creativedirectionand performance insight into compelling online store experiences.
This is a fast-paced, hands-on ecommerce role requiring strong Shopify experience, front-end merchandising capability, UX understanding, commercial awareness and a passion for delivering the best possible customer experience.
Ecommerce store management and campaign delivery
Manage a portfolio of ecommerce stores, ensuring each store is engaging,accurate, commercially effective and aligned with brand expectations.
Develop and oversee the launch of stores, new campaigns, product drops, album pre-ordersand evergreen merchandise moments.
Workcross functionallywithcreative, performancemarketing, CRM,technologyandFan Experience andoperations teams to delivertimelystore builds and launches.
Shopify, UX and front-end experience
Trading,merchandisingand commercial performance
Monitor performance across key ecommerce metrics, including traffic, conversion, revenue, average order value, productperformanceand cart abandonment.
Stakeholder and label partnership
Build strong working relationships with senior stakeholders across labels, Apple Corps, UMG ecommerce, creative, CRM, operations,financeand fan experience teams.
Operations,stockand customer experience
Manage relationships with key ecommerce partners, including labels, brand owners, technology teams,operationsand customer service.
CRM,dataand digital marketing collaboration
Testing,optimisationand innovation
Team contribution and ways of working
Key skills and experience
Ecommerce and Shopifyexpertise
Confident working with Shopify, including CMS, themes, apps, storesetupand front-end merchandising.
Music ecommerce and campaign experience
Commercial and analytical capability
Strong understanding of ecommerce KPIs, including traffic, conversion rate, revenue, average ordervalueand customer acquisition.
Customer experience and UX
Stakeholder management and collaboration
Strong collaboration skills across creative, CRM, operations, fan experience, performance marketing, technology,financeand label teams.
Project management and ways of working
Excellent attention to detail across store setup, content, product information, pricing, imagery,promotionsand customer journeys.
Strong Shopify experience, including working with store CMS, themes,appsand ecommerce functionality.
Experience collaborating with creative, CRM, digital marketing, operations,technologyand finance teams.
Experience working in a record label, artist ecommerce, entertainment, fashion, lifestyle,retailor fan commerce environment.
Just So You Know…
The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.
Job Category:
eCommerce
