Music is Universal
It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.
We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.
The A Side: A Day in The Life
We are looking for an Audience Product Quality Assurance Assistant to join the Global Marketing Platform team. Within this role, you will leverage your passion for music to support marketing teams in growing their artist fan base and executing campaigns to engage and connect the best artists to their best fans.
This role will ensure the required Audience Product Development Processes support the operational tasks across UMG’s CRM and data platforms. Your experience and support will help to ensure that changes in CRM products are qualified, monitored and tested in a timely manner to ensure an ‘always on’ service that meets the targeting and campaign delivery needs of our marketers.
You will also work with our marketing ops and product teams to QA and troubleshoot issues quickly and ensure seamless CRM product delivery execution.
The B Side: Skills & Experience
- Conduct product feedback review with users and collection requirements to create briefs for new feature requests and improvements with cross functional teams and stakeholders.
- Conduct quality control testing processes to test new product features across all platforms to ensure that products meet quality standards.
- Identify and troubleshoot issues, such as product defects or bugs and conduct a thorough analysis to determine impact; escalate issue to tech and/or product teams while continuing to communicate to affected stakeholders.
- Provide platform training and documentation to support feature enablement and rollout.
- Frequently audit and analyse operational and optimize processes to identify ways to reduce the operational costs.
- Support ongoing operations and special projects / initiatives across the Consumer Marketing and Audience Development team as needed.
Person Specification
Necessary
- Experience working within a Technical Support / Product lifecycle role
- Experience testing new product / software releases and working with technical / product teams
- Proficient with general data mgmt.
- GDPR laws and data compliance
- Debugging Omnichannel issues – Email / SMS / WhatsApp / PUSH / In App channel support
- Quality Assurance w/in a marketing environment
- HTML / CSS / Liquid / SQL skills
- Strong Customer Service / Relationship Management skills
Desirable
- Experience of sprint planning and working within an Agile delivery framework
- Experience of leading user training in person / webinars
Bonus Tracks: Your Benefits
- Group Personal Pension Scheme (between 3% and 9%)
- Private Medical Insurance
- 25 paid days of annual leave
- Interest Free Season Ticket Loan
- Holiday Purchase scheme
- Dental and Travel Insurance options
- Cycle to Work Scheme
- Salary Sacrifice Cars
- Subsidised Gym Membership
- Employee Discounts (Reward Gateway)
Just So You Know…
The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.
